Privacy Policy

Welcome to FBM (Fymkan Business Machines). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services:

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your inquiries, consultations, and project requests
• To communicate with you about your projects, services, and support needs
• To send you marketing communications (with your consent) about our services, updates, and promotions
• To personalize your experience and deliver relevant content
• To analyze website usage and improve our website functionality
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our clients (e.g., hosting providers, payment processors, analytics services)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety
• With Your Consent: We may share information with your explicit consent for specific purposes

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at knock@fymkan.com.

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use technologies provided by Meta Platforms, Inc. (Facebook) and other analytics providers to measure and improve our website, deliver relevant content, and run advertising campaigns.

8.1 Meta Pixel (Facebook Pixel)

Our website uses the Meta Pixel (Facebook Pixel), which may place cookies and collect information such as your IP address, browser type, pages visited, and actions taken on our site. This helps us understand how visitors use our website, measure the effectiveness of our ads on Meta platforms (Facebook, Instagram), and show you relevant ads. Data collected via the Meta Pixel is processed by Meta in accordance with Meta’s Data Policy. You can manage your ad preferences and opt out of certain Meta advertising through your Facebook settings or at Facebook Ad Settings.

8.2 Google Analytics

We use Google Analytics (gtag.js) to analyze traffic and usage patterns. Google may collect information such as your device type, approximate location, and how you interact with our site. This data is used to improve our website and services. Google’s use of data is governed by the Google Privacy Policy.

By using our website, you consent to the use of Meta Pixel and Google Analytics as described above. You may use browser or device settings to limit tracking where available.

We use WhatsApp Business API (provided by Meta Platforms, Inc. / WhatsApp LLC) to communicate with you—for example, to send booking confirmations, respond to inquiries, and provide support. When you contact us via WhatsApp or when we contact you using WhatsApp (e.g., using a phone number you have provided), your phone number and message content are processed through WhatsApp’s systems.

• We use your phone number and message content only to respond to your requests and to provide our services.
• WhatsApp’s handling of your data is governed by the WhatsApp Privacy Policy and applicable Meta policies.
• We do not use WhatsApp for unsolicited marketing unless you have consented to receive such messages.
• You can stop receiving WhatsApp messages from us at any time by asking us to remove your number or by blocking our business number.

By providing your phone number and choosing to communicate via WhatsApp, you agree to this use of the WhatsApp Business API and the transfer of relevant data to WhatsApp/Meta as necessary for the service.

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: